UNIT II
Social Media Marketing Social media marketing overview, social
media platforms and their features, creating and optimizing social media
profiles, social media content strategy, social media advertising and
analytics.
Social media
Social media is a
digital technology that allows the sharing of ideas, posts and
information, including text and visuals, through virtual networks
and communities to improve business visibility .
Today it is the best
source for news updates, marketing, education and entertainment.
History of Social Media
Marketing
Social media may seem
like a new trend, but its roots stretch back to the dawn of the computer
age. What we see today is the result of the growth of centuries old social
media. Started in 1979, Usernet was the first source of social media, and
the journey from Usernet to Facebook has been a long one. Allows users to
post in newsgroups. After that Bulletin Board Systems (BBS) allowed users
to log in and communicate. Online services such as ProGD were precursors
to BBS. After online services, Internet relay chat came into light, which
gave way to instant messaging.
In the 90s, dating sites
and forums were at their peak, which led to the development of social
networks. But they didn't let users make friends list. Six degrees
have been launched to overcome this feature. It allowed to create a
profile and list pears. After playing for a decade it was bought and
closed. Blogging emerged at this point, creating a buzz on social media. It
is still popular today. Other sites like BlackPlanet (an African-American
social website) and Mizente (a Latino) have the opportunity to create profiles
and add friends.
Modern social networks
came into picture after 2000. Apple launched its Friendster in 2002. It has
millions of users. Hi5 and Linkedin were launched in 2003. LinkedIn is a
platform for professionals to reach each other. MySpace also originated in
2003 and became popular by 2006. Similarly, Facebook started in 2004 and has
surpassed MySpace, Orkut, Multiply etc. and is still expanding. This
decade also saw media sharing platforms like Photobucket, Flickr, YouTube,
Instagram, etc., as well as news and bookmarking platforms like Digg and
Delicious.
Since 2000, social media
has blossomed into the horizon and is still expanding without limit. Along
with media sharing, many other portals were introduced that provide real-time
updates, for example, Twitter, Tumblr, etc. Facebook launched its advertising
system in 2007.
Social
Media Marketing Overview
Social media marketing
is the process of using social media platforms and websites to promote a
product or service. Social media marketing, or SMM, is a form of internet
marketing that includes making and sharing content on social media networks to
accomplish marketing and branding goals. Social media marketing incorporates
exercises like posting text and image updates, recordings, and other content
that drives consumer commitment, just as paid social media advertising. Social
media marketing is the activity of making content to advance business and
products on different social media platforms like
Facebook, Instagram, and
Twitter. The extraordinary content ought to be custom-made to the particular
platform it's being shared on to help support transformations and increment brand
awareness.
“Social media is not just a spoke on the wheel
of marketing. It’s becoming the way entire bicycles are built.”
~ Ryan Lilly, writer and author
Purpose and Benefits of
Social Media Marketing
People are using
social media for a variety of purposes.
The four main uses
of social media form the acronym SLIM: sharing,
learning, interacting, and marketing.
Social
media marketing (also known as digital marketing and e-marketing) use social
media—platforms on which users build social networks and share information—to
build a company's brand, increase sales, and drive website traffic.
In
addition to providing companies with a way to engage with existing customers
and reach new ones, SMM has purpose-built data analytics that allows marketers
to track the success of their efforts and identify even more ways to engage.
Social media marketing
also helps companies to build loyalty and trust among their customers.
By engaging with their
customers and responding to their questions and comments, companies can show
that they are listening to their customer’s needs and concerns.
This helps to build
trust and loyalty, which can lead to increased sales and customer loyalty.
It can also be used to
increase brand awareness and engagement.
Companies can use social media to create
campaigns and promotions that will be seen by a large number of potential
customers.
This helps spread the
word about the company and its products and services, driving more traffic to
its website and increasing its sales.
Social media are online
platforms and websites that enable users to create, exchange, and interact with
information and content. Typically, these platforms facilitate user-generated
content, letting individuals and organisations to share their views, opinions,
images, videos, and other forms of media.
Social media platforms
have become an integral part of contemporary communication, connecting people
from all over the world and allowing them to engage in a variety of activities.
Social media platforms
offer an array of interactive and engaging features and functionalities.
Users are able to follow
others, connect with friends, like, share, and comment on posts, join
communities or groups, and send direct messages.
LinkedIn, Facebook,
Twitter, Instagram, YouTube, and Snapchat are among the most widely used social
media platforms.
The social impact of
social media is significant.
It changed the way in
which people communicate, gain access to information, and interact with
businesses.
Social media has created
new opportunities for businesses to reach their target audience, boost
visibility, and engage with consumers.
It has also provided
individuals with a forum for expressing their opinions, joining communities,
and advocating for causes in which they believe.
It is essential to
observe, however, that social media also presents challenges and concerns.
Privacy concerns, online harassment, misinformation, and addiction have emerged
as potential negative effects of social media use.
Individuals must use
social media responsibly, monitor their online presence, and evaluate the
information they consume.
List of top five social media brands that have
been performing well recently.
1. Zomato
With a following of 901k on Instagram,
Zomato has stepped up its game with engaging, catchy, and trending
advertisements and campaigns across all social media platforms. Zomato, a
popular food delivery and restaurant discovery platform, has implemented a
successful social media strategy to engage with its audience.
Here are some key elements of Zomato’s social
media strategy:
•Customer engagement
•Promotional campaigns
•Brand advocacy and
influencer collaborations
•Trendy and engaging
content
By implementing these strategies, Zomato
effectively engages with its audience, builds brand loyalty, and establishes
itself as a trusted and entertaining source for food-related content.
2. Mamaearth
Mamaearth, with a whopping following of 1.3
million is a popular personal care and beauty brand, has employed a
successful social media strategy to connect with its audience. Mamaearth
emphasizes authenticity and transparency in its social media communication.
They share behind-the-scenes content, provide insights into their manufacturing
process, and highlight their natural and toxin-free product formulations.
Here are some key elements of Mamaearth’s social
media strategy:
•Authentic and transparent communication
•Contests and product giveaways
•Social listening and responsiveness
•Social impact and sustainability
•Influencer promotional content
Through these
strategies, Mamaearth effectively engages with its audience, positions itself
as a trusted natural skincare brand, and builds a community of loyal customers
who resonate with their values and product offerings.
3. Amul
Amul, the well-known
dairy cooperative brand in India, has implemented a successful social media
strategy to engage with its audience and has gained a following of upto 423k. Amul
is famous for its creative and witty advertisements, and this extends to their
social media presence. They create visually appealing and humorous content that
resonates with their audience.
Here are some key
elements of Amul’s social media strategy:
•Creative and humorous content
•Social commentary
•Engaging contests and campaigns
•Visual storytelling
Their creative and
humorous approach, combined with social commentary and visual storytelling, has
contributed to their success in leveraging social media as a powerful marketing
tool.
4. Lens card
Lenskart, a popular
eyewear brand in India, with a following of 883k followers, has
implemented an effective social media strategy to engage with its audience.
Lenskart’s social media strategy revolves around showcasing eyewear as a
fashion and lifestyle accessory.
Here are some key
elements of Lenskart’s social media strategy:
•Lifestyle focused content
•Seasonal and trendy campaigns
•Interactive and engaging content
•Customer reviews and Testimonials
Through these
strategies, Lenskart effectively engages with its audience, positions itself as
a fashionable eyewear brand, and creates a community of eyewear enthusiasts.
5. Sabyasachi
Sabyasachi, a renowned
Indian fashion designer, has implemented a distinctive social media strategy to
engage with its audience. Sabyasachi’s social media strategy revolves around
showcasing its signature designs, including intricate bridal wear, traditional
Indian ensembles, and luxury fashion.
Here are some key
strategies are:
•Showcasing signature designs
•Story-telling through captions
•Collaborations with celebrities
•Exclusive previews and launches
By employing these
strategies, Sabyasachi effectively connects with its audience, establishes
itself as a leading luxury fashion brand, and nurtures a community of loyal
customers and brand advocates.
Conclusion
The success of a brand’s
social media presence can be evaluated in a number of ways. It is important to
observe that a brand’s specific goals and objectives on social media may vary,
as may the evaluation of its performance. What constitutes achievement for one
brand might differ from that of another. Ultimately, a brand’s social media
performance must align with its overarching marketing and business goals.
Social
media platforms and their features
Social media platforms
refer to online platforms and
tools that allow people to create, share, and exchange information and content
with others.
Social media marketing
is becoming increasingly popular for businesses of all sizes, as it provides an
easy and cost-effective way to reach new customers. With the right tools,
businesses can easily create, manage, and track their social media campaigns.
Here are some of the
most popular social media marketing tools to help you get started.
Facebook
Instagram
LinkedIn
Twitter
TikTok
1. Facebook
With more than 3.03
billion active users Facebook is one of the widely used social media
marketing platforms. It is the first choice for promoting any content as here
you target a large number of people that too of different age groups,
locations, gender, behavior, interests, etc. On Facebook, you can also create a
custom audience list and reach out directly.
Facebook Ad Manager – Facebook Ad Manager is a powerful tool to manage, create,
and track your campaigns on the largest social media platform. With this tool,
you can create targeted campaigns, optimize your ad spending, and access
detailed insights into the performance of your campaigns. Additionally, you can
use Facebook Audience Insights to gain valuable insights into your target
audience. Finally, Pages Manager allows you to easily manage your Facebook
page, including posts, messages, and reviews.
2. Instagram
Instagram is a visual
platform that has more than a 2.4 billion monthly active users and
also allows you to surface your business to a large audience. Although it does
not allow links within the posts yes you will be provided numerous access for
showcasing your creativity to the target audience.
Instagram Ads Manager – Instagram Ads Manager is a great tool for managing,
creating, and tracking your campaigns on the world’s most popular photo-sharing
platform. With this tool, you can create targeted ads and access detailed
insights into the performance of your campaigns. Additionally, you can use
Insights to gain valuable insights into your target audience. Finally, Creator
Studio allows you to easily manage your Instagram page, including posts,
messages, and reviews.
3. LinkedIn
LinkedIn is also a nice
platform for promoting your business where you can connect with various
business partners, recruit new members as well as share your own creativity.
Also, it is a good choice for B2B social media marketing. LinkedIn has been
ranked as one of the best websites for generating professional leads.
LinkedIn Ads Manager – LinkedIn Ads Manager is a great tool for managing, creating,
and tracking your campaigns on the world’s largest professional network. With
this tool, you can create targeted ads and access detailed insights into the
performance of your campaigns. Additionally, you can use Analytics to gain
valuable insights into your target audience. Finally, Publisher allows you to
easily create and manage content on your LinkedIn page.
4. YouTube
It is one of the best
social media platforms for highlighting about your company, its
culture, products, and other important highlights. YouTube has almost 2.7
billion registered users so if you think that your company can create
something creative which can be promoted on YouTube then you can
definitely use this great platform for promoting your company in an effective
way.
5. Twitter or X
As we know that Twitter
is a fast platform where things can get instant reach as here users keep on
visiting for new updates. Hence, it makes a good marketing platform where if
you keep posting regularly you create a good reputation in the industry where
people will come to your page and crave new things. On Twitter, one can easily
share blog links, posts, and pages and promote numerous things very easily.
6. Pinterest
Pinterest has
over 482 million monthly active users, and it’s a social media
platform for sharing products.
If you have an eCommerce
business, Pinterest is a MUST for you. 87% of pinners have purchased an item
because of Pinterest. You can upload individual photos alongside short
descriptions and links to the product page. Pinterest also has a built-in
shopping feature that makes it easier for businesses to promote their products
on their site.
The marketer can use
rich pins to give context to a product, article, recipe, and app pins, and use
their advertising options to reach more users. It gives marketers an easy way
of directing traffic to their product pages and connecting with potential
customers.
7. Reddit
Reddit has more
than 430 million monthly active users.
It is a good platform
for audience or content reach and interacting with niche audiences. Reddit
provides users with similar interests with a platform where they can share
ideas. The users can share links, content, or ask questions on topic groups
known as subreddits. The good thing is that there are
subreddits for nearly any topic.
Marketers can use
Reddit as a research tool to know what their audience is talking about and then create content
based on that. Other than research, Reddit provides its users with advertising
options to help them get their businesses in front of interested users.
8. Snapchat
Snapchat has more
than 406 million daily active users.
It is a good platform
for sending real-time updates and promoting events. Snapchat allows its users
to post photos and videos that remain active on the platform for 24 hours. It
makes it good for businesses that need to promote timely events, like product
launches or a conference.
It also allows marketers
to create custom, branded geotags to promote events in particular locations
during a particular period. Snapchat is a well-known platform for an audience
that skews younger, making it the best platform to target college students.
9. WhatsApp
Most of us have used
WhatsApp at some time in our digital lives—after all, it’s the number one
messaging app in more than 100 countries. However, despite its enormous
popularity as a personal instant messaging app (boasting over 2.78
billion active users worldwide) its value as a marketing tool is
often underrated by brands and businesses. What many don’t know is
that, in addition to instant messaging, WhatsApp has a lot to offer its
business customers, and is investing heavily in growing the marketing functions
of the app.
Use in digital
marketing
If you’re hoping to use
WhatsApp to boost your digital marketing efforts, then you need to get
acquainted with WhatsApp Business. WhatsApp Business is a
feature-packed app for the small or large business owner that enables a brand
to personally connect with their customers, create catalogs of available
products and services (which can be highlighted and promoted individually), and
enable support staff to answer customer queries while they shop. The app also
offers companies the option of sending relevant and important notifications
directly to their customers’ devices.
10. TikTok
Describing itself as
“the destination for short-form mobile videos”, TikTok is a relative newbie to
the social networking scene, having officially launched in its current form as
recently as 2017. Despite its reputation as a social media platform for younger
generations, with 1.677 billion active users worldwide, the impact
of the site should not be underestimated; TikTok actually ranks higher than
both LinkedIn and Twitter in terms of users.
Use in digital marketing
As a creative and
collaborative space, TikTok offers plenty of opportunities for marketers to
connect with younger audiences on their own turf. It may be famous for dance
challenges and lip-synching but there’s plenty of educational and inspirational
content on there too.
Here are some ways to
take advantage of TikTok for marketing:
•Work with influencers to create content
•Create a branded channel
•Build a TikTok advertising campaign
Social
media platform features
Features /
Characteristics / Advantages of Social Media Platforms
Social media plays a crucial role in shaping
brands in the following ways:
Social media platforms
play a significant role in marketing by providing businesses with a powerful
means of reaching and engaging with their target audience. They offer a range
of benefits, including:
1.Increased
Brand Awareness: Social media
platforms allow businesses to showcase their brand, products, and services to a
wide audience. By consistently sharing valuable content, businesses can
increase their brand visibility and reach potential customers.
2.Audience Engagement: Social media
enables direct interaction with customers through comments, messages, and
discussions. Businesses can engage with their audience, respond to inquiries,
provide customer support, and build relationships, fostering loyalty and trust.
3.Content
Distribution: Social media
platforms are effective channels for distributing and promoting content such as
blog posts, videos, infographics, and other valuable resources. This helps
businesses drive traffic to their website, expand their reach, and generate
leads.
4.Targeted
Advertising: Social media
platforms offer sophisticated targeting options to reach specific demographics,
interests, and behaviors. Businesses can create highly targeted advertising
campaigns to reach the right audience, increasing the chances of conversions
and sales.
5.Influencer
Marketing: Social media
influencers have significant impact and followers in specific niches.
Collaborating with influencers relevant to their industry allows businesses to
tap into their reach and credibility, leveraging their influence to promote
products or services.
6.Customer
Insights: Social media platforms
provide valuable data and analytics on audience demographics, engagement, and
preferences. This data can be used to refine marketing strategies, create
targeted content, and better understand customer needs and interests.
7.Reputation
Management: Social media
allows businesses to monitor and manage their online reputation. They can
address customer feedback, respond to reviews, and address concerns publicly,
showing a commitment to customer satisfaction and building a positive brand
image.
8.Competitive
Advantage: Having a strong social
media presence is increasingly important in today's digital landscape.
Businesses that effectively utilize social media platforms can gain a
competitive edge by staying connected with their audience, adapting to trends,
and staying top of mind.
Overall, social media platforms offer businesses
a valuable opportunity to connect with their target audience, increase brand
visibility, drive engagement, and ultimately achieve marketing objectives.
Creating
and Optimizing Social Media Profiles
Need of Social Media for
Your Business
If you have a business that sells a product or
service, it’s essential to build brand awareness through social media
marketing. Not everyone loves social media and it can be a daunting task to get
started. But it’s the best way to connect to new customers and with people who
already love your company. Customers are more likely to buy from companies that
have active social media accounts so it’s not something you should take
lightly.
The big four social media platforms are
Twitter, Facebook, Instagram and LinkedIn. There are others that many people use but may not be relevant to
your business like YouTube, Pinterest, Snapchat and Tik Tok.
These four are for entertainment or education purposes and could help introduce
new customers to your brand.
How to Set Up Social Media
Profiles
It’s easy to create accounts on social media,
but there is a bit of planning that goes into making your profiles successful
from the start. Below we share with you the basic steps and important
considerations on setting up social media accounts for your business.
Step 1 — Create Your
Account
Most likely you already have social media
accounts for personal use. You’ll need to decide if you want to continue using
your personal accounts for your business or start new profiles.
Most probably you’ll do the latter and create new accounts so you can
start fresh. But with some social media like Twitter and Instagram,
several types of businesses can easily tweak their personal accounts to
represent their business.
For Facebook and LinkedIn, you’ll
create a “Page” for your business so you can keep it separate from your
personal profile. For Instagram and Twitter, you can “Add an Account” to your
personal account to make it easy to switch back and forth between each from one
login. Check this article to get help setting up each of your
accounts.
Step 2 — Choose a
Profile Photo and Banner Image
Your profile photo is going to grab the
attention of those scrolling through social media so make sure to choose a
great photo. It could be your logo, a headshot or a photo that represents your
business. Then you’ll need an eye-catching banner image on many social media
platforms to make your profile complete and stand out.
Facebook, Twitter, LinkedIn and YouTube have
banner images across the top and each has specific size requirements. If you
need help creating beautiful images for each social media platform try Canva.
Even if you aren’t a graphic designer, Canva has templates in the correct size
so designing graphics is a snap.
Step 3 — Write a
Compelling Profile Introduction
For each social media platform, you will need an
introduction or a blurb about you and your business. Each platform has its own
look and character requirements. Write on a saved document a short intro of 160
characters, a medium-length one, and a longer bio so you have these on hand and
can tweak them as needed. It can be hard to say everything your customer needs
to know in a short profile intro so be succinct.
Step 4 — Create Posts
and Schedule Them
The content you create for each social media
platform will vary, as it isn’t recommended to post the same things to every
platform. They all operate in different ways and have different requirements
for images and posts. For instance, Instagram is more image and video centred
and has no clickable links, while Facebook does let you share links to content.
To save yourself from looking at social media every single day, you’ll want to
use a scheduling application that will post things throughout the week for you.
Optimizing
Social Media Profiles
Increasing engagement and turning your audience
into paying customers doesn’t just happen. Business have to work for it.
Specifically, they have to optimize social media pages to reach more people and
increase brand awareness. Here are 10 ways to do so for better
reach, improved engagement, and higher conversion rates.
Need of Social Media
Optimization
Today, over 88%
of businesses market on social media. This means two things:
First, you can’t not do
it; and second, you can’t do a horrible job at it.
With millions of brands competing for audience
attention on various social media platforms, you can’t stay passive and wait
for them to come to you. You have to step up your game to get noticed. One of
the most effective ways to do this is to optimize
social media accounts. Just make sure you have a firm understanding
of cybersecurity for social media to protect yourself! Here are
a few tips to help you get started on the right foot.
How to Perfect Social
Media Optimization
1. Identify Your
Social Media Goals
The first part of the
process is to identify what your ultimate goal is for building and optimizing
social media accounts. Once you’ve done this, you can start to list the steps
that you have to take.
For instance, if your
goal is to utilize your social media accounts to boost sales, you will have to
take the following steps to increase it.
•Improve audience reach.
•Increase engagement and gain more prospects.
•Generate leads.
•Convert leads to paying customers.
Having an end goal in
mind will guide you in figuring out the smaller milestones you need to hit in
order to get there.
Don’t forget to make
your goals specific and give them numerical values (example: to increase online
sales to $10,000/month) so that you’re able to measure your progress.
2. Fill out Your
Profiles in Their Entirety
Our second tip — and one
of the essentials you should cover when optimizing your social media pages — is
to fill out your main profile pages front to back.
What is your page all
about?
In order to reach your
target audience, you have to make your profile visible in search results. When
optimizing it, remember to cover the basics.
Upload a High-Quality
Profile Photo
Your brand’s image
matters. Thus, you need a good profile picture so people will immediately
recognize you. For businesses, using your company logo is an excellent option.
Let People Know What
Exactly It is You Do
What kind of company are
you? What types of products or services do you offer?
Your profile is supposed
to give people insight into who you are and what you do, so allow them to know
you. Fill out the information fields with your details, provide them
information on what your business does, and so on.
Include Keywords
If you want people to
find you easily, then you have to do keyword research and include the high
performing ones in your profile. This increases your chances of getting seen.
Add Your Location
Providing your
business’s location makes it easier for people who are looking for your
products or services nearby to find you. This move can provide you more chances
of appearing in local searches. Google loves it.
Determine Your Store
Hours
This is more important —
yet often overlooked — information. Setting store hours allows your audience to
know when to expect a reply from you for their direct messages.
3. Use Hashtags
Hashtags are essentially
SEO of social media platforms like Twitter and Instagram. Adding hashtags to
your captions increases your chances of exposure. Please take note, however,
that they’re not as effective on Facebook.
One thing you should
remember when utilizing hashtags is to optimize them for the the social media
account to which you’re uploading the content. Your hashtags for Instagram
won’t look the same as Twitter. Knowing how to use them right will help you
succeed.
Here’s how to use hashtags
for social media.
Twitter
Twitter Hashtags are
used primarily for searches. For instance, if you want to see tweets or
conversations, all you have to do is to search for the hashtag in Twitter’s
search bar.
Adding one or two
hashtags per tweet is best practice. In fact, studies show that tweets with
only one hashtag generate the most engagement.
Instagram
Instagram uses hashtags
to group images together. This platform allows up to 30 hashtags per caption,
but most experts agree that limiting it to 11 relevant hashtags per post is
ideal for the best engagement. (Hint: eClincher can help you determine the best
hashtag strategy for your brand.)
Other creative ways to
use hashtags is in Instagram and Twitter contests and other campaign
promotions.
4. Create Valuable
Content That Solves Your Followers’ Problems
Content is the key to
your social media marketing success. It’s what draws your audience to you.
People love things that provide value to them. Thus, your content, whether
created or curated, should not be limited to plain promotional materials.
Furthermore, they should
help your followers overcome an obstacle they have.
Here are a few ideas:
Infographics
They’re informative,
visually appealing, shareable, and people love them.
Posts That Evoke Emotion
Emotions are an
effective way to make people take action. This is the reason why posts that
stimulate one’s emotions get a lot of shares, comments, and likes.
News
Sharing news is another
excellent strategy on social media. People love to stay in the loop of the
latest happenings.
5. Use Images
The right images can
make a person notice you. This is something all brands need in order to
increase engagement, especially with the enormous (and growing) amount of
content lining up in every user’s feed, fighting for attention.
But with the number of
images popping up on feeds, how do you make your content stand out?
Studies confirm that
each platform has a different preference when it comes to social media content.
What may garner a lot of attention on Facebook may not necessarily receive the
same response on Instagram.
Test out different
approaches and use a tool like eClincher to see which posts garner the most
attention.
6. Include
Calls-to-Action
Calls-to-action (CTAs)
encourage your audience to respond to your content. They helps boost engagement
and convert your audience into leads. Below are a few tips to make the most out
of your CTAs.
Make Offers That Your
Audience Wants
This a popular and
effective strategy for increasing engagement. Giving away eBooks and other
resources in exchange for their information is an excellent way of converting
leads.
Be Specific
Do you want your visitor
to like you on Facebook?
Sign up for your
newsletter? Enter your contest?
Tell them exactly that.
Make Them as Simple
and Short as Possible
Don’t make people work
too hard to accomplish your CTAs — like by asking for a ton of information.
CTAs should be quick and straightforward.
7. Use Attention-Grabbing
Headlines
Headlines matter and can
make or break it when it comes to getting your followers to stop
for a second look.
Here are some tips.
Start With Numbers
According
to Moz, headlines that start with numbers resonate most with people.
An example is the title of this article: 10 Ways to Optimize Social Media.
Don’t Be Afraid to Go
Negative
Using negative words
like “worst” and “never” can sometimes have better results compared to positive
words. So, titles like “3 Things You Should Never Do On Social Media” may
receive more engagement.
8. Be Active on Social
Media Sites That Add Value to Your Business
You don’t have to be
present on every single social media platform to increase awareness and promote
your brand. You need to choose only the platforms that will benefit your
business. Now, the question is, which platforms should you utilize?
Below are some
recommendations for each social media platform.
Facebook
With over 2.27 billion
monthly active users, Facebook is undoubtedly one of the leading social media
platforms today.
Every business should
have a Facebook account regardless of what industry they belong to. Why?
Because search engines consider Facebook as a local SEO signal. They check your
profile when filtering out their local search results.
Therefore, if you want
to be more “searchable” when users include the area where you do business in
their search, then you have to have a Facebook business account.
Instagram
Instagram is a great
social media platform for businesses that can gain a lot by relying on visuals.
Examples are fashion, travel, and food.
Twitter
Twitter is perfect for
news and information, but it can also be utilized for your company’s support or
customer service.
Pinterest
Did you know that 87% of
Pinterest users purchased a product because of the platform? It’s one of the
social media platforms with the most successful conversion rates.
Ideal for businesses
that deal with arts, crafts, and events, Pinterest is an excellent platform for
brands that have visual products. (To be clear, though, you can be outside of
these industries and still see massive success on the platform.)
LinkedIn
LinkedIn is the platform
that’s most ideal for B2B, or business-to-business, transactions. If you’re
selling products that are targeted to other businesses, it’s recommended to
include LinkedIn on your list of main social media platforms.
Only choose the
platforms that can help you best promote your brand, products, or services so
you can focus your attention on the things that matter for your company.
Choosing only two or three that perform well is better than having five that
don’t.
9. Optimize Your
Posting Schedule
If you’re posting
high-quality content but you’re still not getting results, then one of the
possible reasons why is your posting schedule. You have to schedule your posts
during the time when your audience is most active online.
This will be different
for each brand. Furthermore, it can differ from one platform to the next. The
best you can do is test different times and measure the results.
eClincher will measure
the engagement of every post you share, so you can determine the best times of
day for your brand on each platform.
10. Track Your Progress
The only way to see if
your social media accounts are properly optimized is by tracking your progress.
See how much engagement you’re getting. Take note of the number of times your
post was shared, the number of comments each post received, the number of
likes, etc. before you change any part of your strategy.
This will help you
determine the strategies and methods that work for you and those that don’t.
eClincher’s analytics will help you with every piece of these.
Once you have credible,
data-backed information, you’ll be able to make better decisions and more
effectively optimize social media accounts.
What social media
optimization strategies have you tried so far, and which ones worked best for
your business? Share your experience with us in the comments.
Social Media Content Strategy
Social media content strategy is the process of
planning, creating, and implementing various types of content on different
social media platforms.
A documented content strategy is indispensable
for an organization’s social media marketing initiatives to be
successful. Also, social media is itself one of the most effective platforms
for posting content online in order to capture the attention of your audience.
Many B2C and B2B businesses don’t have a
documented content marketing strategy, which is why their presence on the
social media channels turns out to be of little value.
Need of Social Media Content
Strategy
If you are still wondering why you need a social
media content plan, here are a few reasons to consider:
ØIt Saves Time
Some marketers mistakenly assume that preparing
a detailed strategy means spending a lot of time. But in reality, not having a
social media content calendar is more costly in the long run because
at some point, you are at a loss of what to post next.
There is also an opportunity cost gone into
posting randomly without a methodology to follow. A well-delineated strategy
saves time and moves you towards your goals.
ØIt Supports Business Objectives
When you are in the process of planning social
media content, you automatically understand the target customer as a key part
of the content strategy. Knowing them and the platforms they use are secrets
that ultimately turn social media into a revenue generating machine.
As the strategy focuses on your end customer, it
ends up driving ROI for, especially, ecommerce businesses.
ØIt Provides Measurable Results
Social media reporting or social
monitoring is a significant part but also a pain point for many marketers.
There is no particular way of knowing whether you are achieving your goals.
But with a robust social media content strategy,
it is easy to define most of the important metrics, including those that
confirm if the strategy is paying off. Ecommerce marketers also get a way to
prove which topics and formats are doing the best so that they can create more
of those.
3 Best Examples of Content
Strategy for Social Media Marketing
1. Gillette
The men’s skincare and
grooming brand showed that a social media content strategy is not always about
marketing a product. In 2019, they came up with the YouTube advertisement
video, ‘The Best Men Can Be’.
The ad brought forth
cases of men questioning and struggling with the conventional concept of
masculinity. It acknowledged that every man is not the same and that men should
hold each other responsible for setting good examples for the next generation.
The brand took advantage
of the #metoo movement and sent a thought-provoking message to the society. The
video was extremely successful with over 30 million users.
2. Apple:
#ShotOniPhone
Apple had introduced the
#ShotOniPhone as part of one of its social media campaigns and since then, it
has become a major part of all the Apple iPhone launches.
The hashtag is used to
discuss camera features, improvements, and different functions of the camera
app while also encouraging the customers to add more content across the
different platforms. Apple successfully used content to achieve long-term solid
results with minimal effort.
3. Loot Crate
Look Crate does an
amazing job with its social media content strategy by knowing who exactly the
audience is. It is a subscription service that sends a box to you. Even with
its apparently scattered Instagram feed, the customer targeting is on point.
This is probably the
first and the most important thing that one needs to get right when launching a
social media content strategy and the brand does it right.
Social
media advertising
Social media advertising
is a type of social media marketing where you use paid
media to promote your business on any of its many channels. This media
comes in many formats and placements and supports a range of
creative, from images and video to immersive experiences.
It’s also referred to as
paid social. Whereas with paid search where you target keywords and terms, on
social, you target audiences, interests, and behaviors. Social media ads are
also generally more visual and branded, and quite native to the platform—so much
so that they can sometimes be hard to identify as ads.
Benefits of social
media advertising
As with any PPC
strategy, social media advertising has lots of benefits for businesses.
Here are
some reasons to advertise on social media:
•Cost-effective:PPC in general yields an
average 200% ROI. In addition, paid social is a lower-cost alternative
to targeting your competitors' audience on search.
•Brand awareness:Not only are social
media networks vast, but also, the visual ads allow you to customize them to
your branding and style.
•Engagement:In addition to ad clicks, users can interact
with social media ads by liking, sharing, and commenting.
•Formats: As mentioned above, social
media ads support a wide range of formats and media types
•Targeting:Because users share detailed information about
themselves on the platforms, social media ads allow for granular targeting.
•Not disruptive: For the most part, social media ads are often hard to
distinguish from organic posts on the platforms, making them a less disruptive
way to reach your audience.
A Facebook ad for Tiktok
advertising...how meta...
Social
media advertising stats
To give you a sense of
how big the social media ad market is, let’s take a look at a few stats:
•Social media ads are
the fourth biggest source of brand discovery and the second most
popular channel for online brand research.
•Social media advertising is the second
biggest market in digital ads ($153 billion in 2021), after search
advertising.
•Google controls 28.6% of global digital ad
spend, while Meta (Facebook) is not far
behind at 23.7%
Most popular social media
advertising channels
The most popular
social media platforms for advertising are, unsurprisingly the same as
those for organic marketing.
These include:
•Facebook
•YouTube
•Instagram
•LinkedIn
•TikTok
•Twitter
•Pinterest
•Snapchat
•Quora
•Reddit
Working of Social Media
Ads
As mentioned above,
while search ads operate primarily on keyword targeting, social
ads are based on audience targeting. Each platform has its own features,
settings, and formats, but they do share some general traits:
•Auction style: Just like the way Google Ads works, social
ads are an auction-style of PPC where an algorithm determines placements and
costs based on a number of criteria—including ad quality, maximum bid, and past
performance.
•Campaign objectives: For most platforms, the first step in creating a campaign is
to choose an objective. Usually there are three to represent top, middle, and
bottom of funnel.
•Reach/awareness
•Leads/engagement
•Conversion/sales
•Targeting: You’re
able to target users on each platform by demographics, interests, and behaviors
as well as create retargeting and lookalike audiences. Every platform
is different, but this guide to Facebook audience targeting can
help you get an overall grasp.
•Account structure: While naming conventions vary for each platform, each one
has an account structure that allows you to organize ads into groups and then
organize groups into campaigns.
Social Media Analytics
Social media analytics
refers to the collection of data and metrics that help you measure your overall
social media performance. This helps marketers understand which types
of social media content best resonate with their audience so they can
shape and adapt their strategy accordingly. Reviewing social media analytics
reports empowers teams to make data-informed decisions about how to transform
their marketing efforts and grow their businesses.
Marketers can conduct
social media analysis natively on platforms such as Instagram, TikTok and X
(formerly known as Twitter). Marketers can also use social media management
software like Sprout to dive deeper into the numbers.
Social media analytics
acquires and evaluates data from different social media platforms such as
Facebook, Twitter, Reddit, YouTube, Instagram, and more. Without a social media
analytics system, it is difficult to track, monitor, and make sense of the
information spread out in comments, posts, shares, and promotions.
Benefits of social media analytics
From identifying market trends to making
processes and products efficient, there are numerous reasons businesses use
social media analytics.
1.Identify
market trends
Collect information from different social media
channels to analyse customer behaviour and illustrate industry trends.
2.Gauge
customer engagement
Analyse how social media users engage with the
marketing material and understand if your campaigns are churning to their full
potential. Allow customers to engage with your brand through their questions
and other online discussions.
3.Study
the demographics
Social media statistics help businesses analyse
which customer demographics support or purchase a product or service. Using
this information, marketing specialists can improve or change their strategy.
4.Detect
inefficiencies in the company or products
Monitor the customers’ opinions about your
products and services and use these insights to improvise. Know why people like
a specific brand and how you can align your other brands accordingly.
Direct benefits of social media analytics
Social media is a powerful tool to boost sales,
increase brand awareness and trust, and increase customer satisfaction. The
goldmine of online information helps you achieve these direct benefits –
1.Measure
social media ROI
Agencies can directly showcase their value to brands.
One of the direct value outputs of social media analytics is the ROI of
campaigns. Brands can use the ROI analysis to further invest in targeting more
customers and bringing them to the website.
2. Refine your social media strategy
Use analytics to understand which marketing
strategies are working better than the others. Focus your efforts and money on
those that deliver actual value and improvise on those that do not.
3. Get a better understanding of the audience
Most people have a digital footprint, and that
provides valuable information about your needs and preferences. Marketers can
use this information to engage with the audience in real-time.
4. Benchmark against competitors
Use social media analytics to identify
competitors. Know what they do well and where their social media gaps are.
Using this information, you can align your campaigns for greater competitive
advantage.
5 Metrics you can track with social media
analytics
Social media analytics provide specific and
targeted data about the audience using these key analytics.
Performance metrics
Know where your
strategic efforts are successful and where they need improvement. The most
important performance metrics to track social media analytics are –
1.Growth pattern in the count of followers.
2.Click-through rate on the links in posts.
3.The number of effective interactions across
platforms.
Audience Analytics
Businesses want to
create and distribute content that solves real-life problems for their
audience. By knowing what answers your audience is searching for, you can
provide relevant content and improve their experience.
Competitor Analytics
This helps businesses understand how their
online presence is. Competitor analytics compares two or more businesses,
assesses the relative effectiveness of their campaigns and suggests areas for
improvement.
Paid social media
Analytics
Advanced analytics tools tell marketers which
campaigns will work better than others. This reduces your spending on risky and
less productive campaigns.
The following metrics help you achieve this –
1.Cost
per click.
2.Cost
per engagement.
3.Number
of active ads.
4.Cost
per purchase.
5.Number
of clicks.
6.Total
ad expenditure.
7.Cost
per action.
8.Click-through
rate.
Influencer Analytics
Get precise metrics for
successful influencer campaigns. Some influencer analytics businesses can use
are –
1.Engagement
per thousand followers.
2.Size
of audience and most useful hashtags.
3.The
number of posts per day/week to gauge the influencer’s engagement power.
4.Influencer’s
prior engagement with brands.
Sentiment Analytics
It is a crucial analytics tool to know if your
campaign is succeeding or failing. It can help identify potential issues with
customer experience while the campaign is running. Monitor interactions and
engagement rates over time for healthy growth.
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