COLLABORATION
AND TEAMWORK SKILLS
Collaboration is a working practice
whereby individuals work together to a common purpose to achieve business
benefit. Collaboration enables individuals to work together to achieve a
defined and common business purpose.
It exists in two forms:
Synchronous, where everyone interacts in
real time, as in online meetings, through instant messaging, or via Skype, and
Asynchronous, where the interaction can
be time-shifted, as when uploading documents or annotations to shared
workspaces, or making contributions to a wiki Shared workspaces are among the
most visible entries in the collaboration space.
What
is Collaboration?
Collaboration is a working practice
whereby individuals work together for a common purpose to achieve business
benefit.
Collaboration enables individuals to
work together to achieve a defined and common business purpose. It exists in
two forms:
Synchronous, where everyone interacts in
real-time, as in online meetings, through instant messaging, or via Skype, and
Asynchronous, where the interaction can
be time-shifted, as when uploading documents or annotations to shared
workspaces or making contributions to a wiki
Shared workspaces are among the most
visible entries in the collaboration space. Aimed at rolling document and
application sharing up with chat and perhaps versioning and other auditing
capabilities, they may have more or fewer features and may be available either
for license or on a syndicated basis “in the cloud,” as they say. Google Docs
is a notable example of the latter, Microsoft SharePoint and EMC Document Room
of the former.
Wikis are perhaps best thought of as
online encyclopedias or “how-to” manuals. They are applications that let users
freely create, edit, and reorganize content using a Web browser. Perhaps
the most visible example of this breed is Wikipedia, and variants exist
throughout enterprises of all kinds and sizes.
The plus and the minus of wikis are that
more or less anyone can enter anything into the resource – so while they’re a
great way to capture and share what people know, they also must be vetted to
ensure nothing erroneous gets planted within (intentionally or otherwise). The
good news is that, over time, active wikis tend to be of a fairly high quality
due to the self-policing nature of an engaged user base.
Collaboration
at the conceptual level involves:
Awareness – We become part
of a working entity with a shared purpose
Motivation – We drive to
gain consensus in problem-solving or development
Self-synchronization – We
decide as individuals when things need to happen
Participation – We
participate in collaboration and we expect others to participate
Mediation – We negotiate
and we collaborate together and find a middle point
Reciprocity – We share and
we expect sharing in return through reciprocity
Reflection – We think and
we consider alternatives
Engagement – We
proactively engage rather than wait and see
Use
Collaboration for Better Teamwork
The fact that collaboration is a
foundation of better teamwork may not seem provocative, but it’s what goes
into collaboration that makes the difference between teams who simply get along
and teams who perform at higher level. The essence of collaboration is an
activation of differences, ideas, expertise and perspectives. Teamwork in
today’s more networked workplace means harnessing differences in a new way,
because highly diverse workforces are the new norm.
Individual Contributors or Team Members: If
you’re an “individual contributor,” first you can throw out that term…truly you
are a team member since nearly all work today requires collaboration. What you
can do is:
Be Self-Aware: Know how you’re
coming across to those with whom you’re collaborating. Do you tend to put forth
big ideas? Harness that, but think through what other aspects your team may
need to know, like the reasoning behind your idea or whose help you’ll need to
get it done.
Be Open: If you’re in a
collaborative work environment, you need to be open to collaboration. Don’t
assume that just because you can do something yourself, you should. Think
through how others can help you get things done more efficiently or with
greater creativity.
Actions Speak Louder than Words: If
you make a commitment, keep it. Trust is absolutely critical to building
teamwork skills. As the great Stephen M.R. Covey states, “Low trust is the
greatest cost in life and organizations.” But know that trust means different
things to different people, so when you’re working with a diverse team,
actively seek out how people define a high trust environment.
Learning and Development Leaders and
Trainers: You are the driving force behind building better teamwork skills
and creating stronger organizations. If you’re not stoking effective
collaboration, then you aren’t doing your job. As an HR leader or talent
management professional you can:
Drive collaboration in new ways: Traditional
classroom training is just the start, but the workforce is collaborating more
often and more quickly. Therefore, imparting skills in collaboration—communication
skills, empathy, innovation—mean doing so via on-demand channels like social,
mobile and e-learning.
Make collaboration a competency: Collaboration
isn’t just a nice to have or something intangible. Collaboration can be taught
and measured, but it starts with conveying the end goals—why do teams need to
collaborate? It is the connection into tangible, goal-oriented and business objective
driven elements that allow employees to see collaboration as a core part of
their job.
Know your employee base: Do you
know how cognitively diverse your employees are? Do you have clear ways to
ensure employees can really understand where each member of their team(s) are
coming from? As talent management professionals, if you know who your
individual contributors are—how they work, how they act and think, you can
place them into teams with more purpose and utilize the intangibles, like
creative tension and differing strengths.
Fundamentals
of Collaboration and Teamwork
A Winning Combination: Collaborative
Teamwork Equals Teamwork and Collaboration
Teamwork seems like a simple
concept to implement in your organization. You discuss tasks that need to be
done, who will do them, and you are off and running. However, the reality is
that teamwork skills require work. Collaboration is another hot topic
today - most people assume that collaboration is simply another way of saying
teamwork. But the difference between the two is not just matter of semantics.
What
Are Teamwork and Collaboration?
Teamwork is the joint action of people
working toward the same end goal. When people talk about teamwork, they mean
more than just completing a task, however: they mean the work that comes from
people working together effectively. The strength of a team comes from
supporting each other, communicating well, and doing your share. Other
characteristics that define a team include similar skills, autonomy, defined
roles, defined leadership, and the resources to meet the joint goal. For
example, imagine a group of people all pulling a rope
Why
Do Workplace Failures Happen?
The demand for a collaborative work
product is only increasing, and the amount of time the workforce spends in team-related
activities will also continue to increase, according to author Jeanne
Meister. Even though it has become crucial to workplace success, however,
collaboration is often difficult.
Some other factors that can tank your
team include:
Forcing Collaboration: People can
resent forced collaboration when they aren’t given clear evidence as to why the
players make sense. Collaborations that come together naturally are often best
because everyone understands what everyone else is bringing to the table.
A Bad Team History: If these people
had a negative experience working together in the past, it’s best to determine
the reason as quickly as possible. Ask the hard questions early on to find out
if leadership (or something else) was the issue. Repeating history will not
yield a positive outcome.
Poor Relationships: Even the
best-structured groups can suffer if you have two or more team members who do
not get along. You can mitigate this problem by limiting their interaction and
designing group standards for meetings and communication. Some people will
never get along - this is fine if everyone can comport themselves like
professionals. If they cannot behave appropriately, perhaps they have no place
on your team.
Ineffective Meetings: Meetings
without structure can cause your staff to have conversations that spin without
purpose. Structure your meetings so that your staff knows the purpose and
agenda going in. In addition, you should agree upon the meeting deliverables
from the outset (i.e., either before or at the beginning of the meeting).
Little Transparency or Inadequate
Information Sharing: When you have team members whose work depends on that
of other team members, they need to share their progress, concerns, and
barriers. In order to stimulate this sharing, you need to develop trust among
your members. Transparency goes a long way toward accomplishing trust.
No Team Governance Processes: Maintaining
structure keeps everyone on the same page. They know what to expect, have
standards of communication and behavior, and are able to settle disputes.
Setting up structured processes early and with the buy-in of your team helps
keep disagreements to a minimum.
Conflicting Styles of Decision Making: People
process information differently. Some people process information quickly and
are able to respond with an answer right away. Some people need to process away
from the group and think slowly through all the options. Styles of decision
making can differ significantly and cause eruptions of frustration.
Behind-the-Scenes Conversations and
Processes: Conversations and processes that cut others out erode the trust
and confidence of your team. When you communicate outside the agreed-upon group
settings or make decisions outside the group processes, it puts your project at
risk.
Competition: Competition is the
opposite of collaboration. The spirit of competition requires people to
withhold information, work ahead of others when they are capable, and actively
try to exploit the weakness in their competitors. Competition within a team
meant to be collaborative is inappropriate unless structured very
carefully.
Turf Wars: Akin to competition,
turf wars often bring about the opposite of the desired effect. One of the main
benefits of collaboration is that people (even with vastly different skill
sets) can mentor and teach each other their skills. Breaking down barriers,
whether they are between departments or individuals, builds everyone’s
knowledge base.
Poor Ownership or Engagement among Team
Members: One main tenant of developing a collaborative group is that you
develop buy-in from the team. This includes buy-in concerning the process,
direction, and expected outcomes. If your team is not engaged, they will not be
able to identify problems as they arise and will miss valuable opportunities.
What
Is Good Communication?
Communication refers to how people send
out and receive messages. This critical skill involves nonverbal cues,
including active listening, managing yourself in the moment, and being able to
understand yourself and others. Often considered a soft skill, communication is
vital because it is the soul of your business. Good communication is at the
center of everything successful you do within your company. A good communicator
conveys their point in a simple and clear manner, people understand their
message, and the work gets done. Good communicators:
Relate their message to their listener
on a personal level
Always provide factual information
Give specific information in a brief
manner
Ask questions to ensure understanding
Ask questions for clarification
Listen actively
Look for nonverbal cues
Why
Have a Collaborative Relationship?
Collaboration is more than just a buzzword
for today’s companies. If you want your company to think as one, regardless of
particular staff member’s function, collaboration should be more than just a
word. Remember that teamwork includes an ultimate authority who makes decisions
and resolves disputes for the team. Collaboration may not have an ultimate
authority, but it should have a leader who understands the nature of the work.
Collaborations should also have ground rules that the group itself has
established. Collaborations push your deliverables to be more innovation and
competitive in the marketplace.
You should form a collaborative
relationship:
When you cannot use a team or a
customer-supplier relationship
To get geographically disparate business
units to work with a central team
When different business units share a
sales force or a brand
To increase employee job satisfaction
To allow your employees more flexibility
To develop an interdependent
organization
Thus far, we have focused mostly on the
benefits collaboration brings to your company. However, there are benefits that
collaboration can bring to individuals, as well. These include:
Learning From Others' Experience: Pick
up new information while you are completing real work.
Saving Time: You’ll complete
projects faster when you have people who already have answers. This phenomenon
is called cross-sharing because you build a larger knowledge base.
Creative Disruption: Different
mindsets can come up with different solutions to the same problem. This helps
you work out the best solution for your company. Teaching About Work and the
Work Habits of Others
Dealing with Diverse Jobs Makes Better
Leaders: Collaborations can make you a better leader by learning to manage
different personality types and how best to motivate everyone as a group.
Networking: Working in a
collaborative team forces you to socialize with people with whom you may not
normally interact. Further, you are giving them a bird’s eye view of your work
ethic and capabilities. Should future work possibilities emerge, they are well
equipped to remember you and your skill set.
Other
benefits to you and your company include:
Faster, better, customer-driven decisions
Evolving strategic alliances with other
companies
Increased span of control
Decreased conflict
Opening your company to change
Workforce buy-in for company
Decreased cycle time
Decisions based on principle, not power
Makes your company competitive
Increased productivity equals increased
output
Increased return on investment (ROI)
What
Do You Do Before Setting Up a Collaboration?
While collaboration can spur multiple
benefits for your company, it is not a one-size-fits-all answer to your
company’s problems. The success of any collaboration depends on whether your
team members are committed to working together, can respect each other’s
differences, and have the needed skills. Before you consider a collaboration,
whether internal or with other companies, you have to consider a number of
factors and ask some questions. First, you should evaluate whether it is
necessary. Collaboration for its own sake can waste precious time and
resources.
You
should ask why collaboration is the best answer. Then, you should ask the
following questions:
Can you create the
conditions for success?
Is the team full of
talkers or doers?
Can you scale the project
up if necessary?
Are you collaborating with
one company too frequently?
If you are working with an
external partner, are they vetting you as well?
What are the other
company’s values?
What is the expected
return on investment?
Does your proposed team
have the necessary experience and skill sets?
Is Collaboration a Skill?
Machines and computers are replacing
many jobs that require skilled labor. However, according to a study by
the National Bureau of Economic Research, the hottest jobs not only
require skilled labor, but also demand social skills. Many people consider
social skills soft skills, and therefore they are not always as valued as more
discrete skills like science and math. These soft skills include the ability to
cooperate, empathize, and be flexible, all qualities that contribute to
relationship-building and collaboration. If a skill is a particular ability to
perform a job, then it would follow that the ability to collaborate, which is
in high demand, is in fact a skill.
If collaboration is a skill, then you can hone it. In order to, you
must become proficient in a variety of areas:
Communication
Tolerance
Compromise
Authenticity
Teamwork
Consistency
Reliability
How
to Improve Team Collaboration Skills
Effective business collaboration does
not just bring together a group of folks with disparate information. In other
words, it is not just about collecting areas of expertise. An effective
business collaboration consists of team members adapting their communication
styles to one another so that they can understand each other’s point of view.
The blending of these different thinking styles is what makes up the most
successful teams — as long as you can manage them effectively. Experts agree
that in order to have a successful collaboration, you need to implement intentional
leadership. This kind of leadership considers and purposefully implements
factors for good collaboration. This includes creating a culture and
environment that makes it easy to collaborate.
Some
things that you can do to improve this environment include the following:
Flatten out Your Hierarchy: This
keeps competition as well as egos in check when your compensation structure
does not show huge differences between people. Especially in professions where
pay scales are public, groups that collaborate should be on an even playing
field.
Model the Behavior You Want to See: If
you are driving this team, do not just tell them your expectations. Show them.
Model the integrity you want your team to follow, and hold yourself and your
team accountable. Take a stand when necessary, and rely on others.
Educate Your Team: If you’ve chosen
well, your team should have all the information it needs. What it may be
missing, however, is the business and landscape information you can and should
provide. This way, you can give the team problem-solving information outside of
its normal expertise.
Allow Team Leadership Roles to Vary: Leadership
in a collaborative team should be based upon the work and the need. Leadership
will emerge naturally and shift as the work evolves.
Stay Curious: You should help your
group realize viewpoints outside of its own. This includes the overarching
themes and needs of its projects as well as what data it could be
missing.
Show Your Team You Care: Regardless
of who you are dealing with, you should proceed in a respectful, caring manner.
As a leader, you should be engaged with your people on a personal level.
Be Able to Say “I Don’t Know”: This
simple phrase shows that you are open and human. No one expects you to have all
the answers, nor should you. You should be able to rely on your experts to
teach and help you guide your project.
Create the Infrastructure: It is
often the processes (and not the people) that wreck projects. Take a hard look
at your processes and identify bottlenecks early on. You should also create
open channels of communication, whether face-to-face or remote.
Create Group Problem-Solving: Support
your team by bringing them together for open dialogue and sharing. By doing
this, you allow them to develop cultural skills and engage in productive
problem-solving.
Foster Innovation: Use your
collaborative team as a strategic advantage. If you have a diverse group of
people with a diverse body of knowledge, you will get creative solutions that
can help you innovate.
Invite Healthy Disagreement: You
should not be afraid of your team having conflicts or conflicting ideas.
Healthy discourse can only benefit your project. Still, you should require
professional conduct and respectful communication.
For more information on getting your
team to work better together, see The Essential Guide to Getting Your Team
Working Better Together.
How
Do You Foster Teamwork?
Companies rely on their teams to get
projects done. Whether they are large and diverse or small and specialized,
teams can accomplish much more when given the opportunity to collaborate with
one another. According to a study conducted by Gratton and Erickson, even
though big, diverse teams are becoming increasingly critical, they begin to
devolve as they grow. Further, the more expertise the members have, the more
difficult it is for them to accomplish results. Finally, the study recommends
four main areas to concentrate on to cultivate and maintain strong teams:
executive support, solid HR practices, strong leadership, and good team
structure.
Breaking it down, these areas give you
the basics of how to build a successful team. The following are evidence-based
practices that will help you do it right:
Recruiting: It is critical to field
the right team for your projects. Start by understanding the skill profiles of your
employees. Just because someone works as an IT Specialist does not mean they do
not have experience that could fill one of your other gaps. These profiles
should include not only their work experience, but also their personal skills,
involvement in other team projects, and any important achievements. During the
recruiting process, you need to be upfront with your potential members about
the time commitment. This way, they are can assess if they have the bandwidth
to take on your project.
Leader Choice: This should also be
high on your priority list (if it is not your highest priority). Look for
leaders that have task-oriented management skills, relationship-oriented
management skills, and are able to flow between the skills based on the need.
They will need to set goals about how the team will cooperate with each other
and if necessary or prudent, compete.
Executive Sponsorship: An executive
sponsor often behaves as the senior member or the chair in a project. However,
you also need your executive sponsor to act as a support structure for the
environment you need to create. This includes helping to invest and cultivate
that collaborative work environment.
Human Resources Practices: Your HR
should have their own contribution to making your team building successful.
This includes supporting your company in building an informal support community
and helping to train soft collaborative skills.
Development of Collaboration
Skills: Don’t underestimate the soft skills that lead to great
collaboration. Concentrating on and developing these skills in your teams is as
important as having technically skilled participants. These soft skills include
being able to resolve conflict productively, negotiating, having and expressing
concern for others, and joining in.
Mentoring and Coaching: Mentoring
and coaching should take place from your executive level on down through your
company. Mentoring that happens spontaneously, due a culture open to it tends
to be more successful. This means that spending time with your employees,
focusing on coaching, and helping them build networks should not just be
spontaneous, but a regular part of your work.
Model Collaboration: With an
executive team that actively collaborates, you should be able to find
opportunities to make those collaborations visible to your employees. Even just
filling in for each other shows a willingness to trust and develop
relationships. Further, interactions in the open and in front of your employees
helps you model what you want to see.
Cultivate Your Community: This is
another opportunity for your HR to practice supporting their teams. By
sponsoring and encouraging group events and activities, HR can help to create a
community spirit. Further, HR can help join people in networks based on their
skills. For example, they can sponsor groups across an organization such as one
whose members have skills and want to learn more around a specific topic.
Develop Something Unique for Your
Business: With the goal of developing relationships and networks
throughout your company, create a culture that sets itself apart from others,
whether it is monthly “get-togethers” at the local pub, a coffee shop, or a
place where they can sit and chat with colleagues. How can you break people out
of their respective roles for increased collaboration?
Other
ways to foster teamwork include these tips:
First, answer these two questions: Who
are we? And why do we exist?
Work to overcome silo mentalities.
Work to overcome process
inconsistencies.
Develop team shorthand to understand
situations and issues.
Run more efficient meetings using
agendas and expected outcomes.
Work on strengthening relationships.
Improve communication skills.
Define the working relationships.
Clarify everyone’s responsibilities and
accountability.
Provide the team tools that support
collaboration.
Operate on agreed-upon principles.
Generate and synthesize new ideas.
Organize the process (charter).
Build trust.
Create transparency.
Unlock creativity.
Set realistic expectations.
Set clear objectives, goals, and
expectations (SMART goals).
Promote ownership.
Lay ground rules.
Deal with change in a positive way.
For more information about assessing
your team, see Everything You Need to Know about Team Assessments.
For more tips on team-building
activities, see Top Team-Building Experts Recommend the Best Activities to
Match Your Team’s Needs.
How
Do You Build the Right Teamwork Environment?
Whether you are building a team or collaboration,
some environments are more successful than others. (In the context of a team or
collaboration environment, we are referring to the social rather than the
physical environment. Although, having workspaces designed to facilitate
conversations is helpful - for more information on collaborative workspaces,
see How to Maximize Team Collaboration in a Workspace.) In order to work
well together, teams must:
Have a common purpose and goal
Trust each other
Clarify their roles from the start
Communicate openly and effectively
Appreciate a diversity of ideas
Balance the team focus
Leverage any heritage relationships
Collaboration and Teamwork in an
Educational Environment
An educational environment is an
excellent opportunity to teach not only technical skills, but also soft skills
like collaboration and teamwork. Being in school allows people to try new
things, make mistakes, and learn hands-on without fear. Further, you push your
students’ higher-level thinking skills by forcing them to think about different
points of view. This also develops social skills, positive cultural relations,
self-esteem, and self-management skills.
Some techniques to teach collaboration
skills include:
Put Time Limits on Work Groups: Time
limits force your students to think and work quickly. Natural leadership skills
will also bubble up.
Institute a “We All Answer” Policy: Make
your policy that everyone in a group should offer a suggestion while
brainstorming. This helps you avoid having only your stronger students
participate.
Institute a “No Bad Ideas” Policy: This
puts everything your students come up with - regardless of how outlandish -
down on paper and gives it a chance without judgment. This encourages them to
think creatively without rejection, which gives them confidence.
Improv: This may seem like an
extreme way to teach collaboration. However, improvisational theater forces
your students to work together and think together immediately. Many fields
outside of theater have used improv extensively as a way to develop people’s
ability to communicate and creatively solve problems. Put your students on
teams and have them practice on the spot scenes.
Here are some techniques to teach
teamwork skills:
Assign Group Roles for a Task: Each
member of the group should have a job, such as leader, timekeeper, on-task
manager, or note taker. Each student should do the job assigned during the
activity, and then rotate as the activity changes. Afterward, discuss what
happened during the activity, and look for what happened to the product when
students deviated from their assigned roles.
Give Everyone a Chance to Be a Leader: Some
students are natural leaders, and some struggle with leading. Start with small,
contained activities, and have each student lead their group or class through
an exercise.
Model the Behavior: Show your
students how to play on a team while they are leading by modeling the type of
behavior you want to see.
Highlight the Significance of Every Job: Ensure
that every student understands why the role they are assigned is important.
Have them tell the class how their role leads to the end product.
Getting
Education in Team-Based Learning
Team-based learning (TBL) is a type
of small group learning that is structured to help students learn to work in
teams. They prepare their materials outside of class and apply it while in
class. This structure grades students as individuals and as a team. It helps
them verbalize their thinking within their team and about other teams. TBL is
evidence-based, and usually taught in modules. Instructors may use several
methods to teach TBL, including those by L. Dee Fink, Michaelsen,
and Koles.
How
Do You Foster Collaboration?
Today, fostering collaboration is a hot
topic in business. Some businesses are looking for answers on how you
implement, teach the soft skills, and build a collaborative environment. Others
are looking for ways to improve their technology game in order to make
collaboration easier. According to technology experts around the web, some
current trends in technologically-driven collaboration include using the
Internet of Things (IoT), software as a service (SaaS), and your own devices.
In this section, our experts will share some of their experiences developing
collaborative teams and give tips on the best ways to get your team to
collaborate and communicate well.
For team collaboration, I recommend the following for
managers:
Care: Care about each member of
your team. Know their likes and dislikes. Treat them to their favorite bar. Ask
them about their family. Know their birthdays and anniversaries. Even more so,
value their input, opinions, and ideas. A team will work together more easily
when they know the leader and the team care about them.
Commission: Commission the team
members to lead meetings, initiatives, and projects. Make sure everyone has a
role they own in the effort.
Communicate: Does Bob prefer text,
while Karen loves calls? Does Joe do well with FB Messenger but slack off on
Slack? While having a unified communication system is ideal, it's not realistic
— unless you have a system to integrate the different mediums. And, don't just
know the communication medium each team member prefers. Know their styles. Bob
may be more indirect, while Karen may spout out every idea that comes, and Joe
may be a natural skeptic. It's hard to collaborate without first understanding
how each team member communicates.
Contrast: When endeavoring in a
collaborative effort, contrasting and divergent ideas must be held together.
Many innovative breakthroughs happen through lateral thinking and not from
intense focus in one area.
Example from Failure: Before
training other teams as a corporate trainer, I led a team of my own. A crisis
occurred where I lost half of my aid team at a bus station in a city of 7
million on the way to the airport. Another team member with me lost her plane
ticket (a 16 destination non-redeemable paper ticket). Instead of caring for
this team member I was annoyed; instead of requesting input and ideas from the
rest of the team for solutions. I focused on myself. I tried to find the team
and the ticket back where we left them to no avail. I checked the only places
in the bus station I thought them to be—not there either. Also, I had no
communication mediums—we didn't have a local cell phone to reach the other
group. It wasn't until a kind local lady gave me a suggestion to look elsewhere
that I broke out of my narrow focus and found the rest of the team. Long story
short, after the lady opened my thinking of where the team might be, I took a
risk going to the airport one ticket shy of getting the whole team on the
plane. Luckily, the risk paid off as the ticket was at the airport in the lost
and found! From then on I decided to put the focus off of myself and widen it
to the whole team.”
The
Importance of Collaboration in the Workplace
No successful organization runs
successfully without collaboration in the workplace. Collaboration in the
workplace involves individuals working together to solve problems across
departments, management levels, and functions. This post will explore what
workplace collaboration is, the benefits of collaboration in the workplace, and
tips to improve collaboration.
What is workplace collaboration
Collaboration is the act of individuals
working together to make unified decisions. When we talk about collaboration in
the workplace, this definition extends to team members or colleagues working
together and setting processes to make choices that all members agree on for a
greater purpose. Collaboration happens in all types of settings whether teams
are remote or stationed at headquarters. Ultimately, the goal of workplace
collaboration is to maximize the chances of success by administering an open,
communicative, and collaborative experience among all members of an
organization.
Why collaboration in the workplace is
important
If you think about collaboration in
general, the goal is to maximize the success of a business. A group of
individuals has more power and impact than a single person. Working in teams
enables employees to share knowledge, work more efficiently and effectively.
Each member of the team is like another resource or tool that team members can
leverage to make better and smarter decisions. In addition, working together in
teams promotes healthy employee relationships. Healthy employee relationships
lead to better team performance and overall productivity.
Collaboration
in the workplace improves:
Optimized workflow processes
Improved employee and team relationships
Maximized productivity
Increased efficiency
Benefits of collaboration in the
workplace
Now that we’ve outlined why
collaboration in the workplace is important, let’s talk about some of the
benefits. What are the outcomes to expect when employees engage in team
collaboration? We mentioned the theme of increasing business success. Let’s
examine the contributing factors that lead to maximized project success.
Collaboration
in the workplace:
Promotes problem-solving
Generally speaking, when diverse
knowledge and skillsets are in the mix, it increases competence and experience.
Individuals with different skill sets are able to solve problems more
creatively and effectively because they are able to cover blind spots.
Spurs innovation
The diverse expertise and perspectives
of your team will foster problem-solving. When people are constantly updated
with new information, it continues the momentum and creates a continuous cycle
of ideation that can expedite new and creative solutions.
Connects teams to the bigger picture
Many times the bigger picture gets
buried when an individual is focused on a problem. Collaboration in the
workplace brings together people with different backgrounds that can be
leveraged to identify and see the bigger picture. In addition, it enables
employees to make connections between various ideas and departments that break
down siloes. This is valuable because it lends a higher purpose to
employees.
Boosts learning and skills-sharing
When you have people working together,
there is a tremendous opportunity for individuals to learn from each other.
Because collaboration in the workplace requires feedback and viewpoints from
various teams and team members, you’re effectively connecting cross-functional
teams. Because no two people have the same ideas, knowledge, and experience are
transferred between individuals, enabling employees to expand their skills
faster.
Increases employee satisfaction
Collaboration in the workplace helps
create an open environment where people feel valued and heard. Employees who
are happy positively contribute to a good company culture. In addition,
employees who are excited to go to work every day tend to be more accountable
and are less likely to leave the company.
Aligns distributed or remote teams
The workforce is more distributed than
ever. Some organizations have multiple offices spread across the globe, some
companies employ only remote workers, and some organizations have a hybrid of
the latter two. It’s even more critical to promote collaboration and include
remote teams so that everyone stays updated, aligned, and connected. What
happens is, remote employees start to feel siloed and lonely, which negatively
impacts productivity and employee retention.
4
TALENT PRACTICES THAT ENCOURAGE COLLABORATION
The Essential Talent Practices for
Productive Collaboration explores the critical touchpoints between
effective collaboration and existing, core talent practices (i.e., talent
acquisition, onboarding, talent development, performance management, and
rewards).
Today, people are spending over half of
their day working with others, according to a Steelcase study. Collaboration
is conducive to creating better ideas and increasing overall quality of work.
In fact, executive leaders are convinced: 93% of them believe it’s essential to
successful idea generation.
Despite the positive stance on
collaboration, there are corporate barriers affecting not just employees’ work experience, but also output.
According to the study, these are:
a. Access to People
b. Access to Information
c. Outdated Technology
d. Distractions
From the layout of an office to the
methods of communication, these barriers take many different forms and affect
work. For example, the technology in many offices isn’t up-to-date, which
limits team members’ ability to visually display their ideas and consequently
slows down collaboration. Senior leaders (63%) tend to have access to more
advanced tools like smart boards, but given that they use it the least, it
doesn’t lead to impressive results. Only 33% of individuals reported having access
to the latest technology, and 65% would like to use it.
Top 6 Challenges of a Remote Work And
How To Overcome Them
Remote’s work popularity has increased
over the last couple years. Many people, especially youth, decided to work
remotely. Such work has many benefits. However, it also involves many challenges.
Today, we present top 6 of them, which are mainly difficult to meet, and simple
ways to overcome them.
Remote
Work As a Challenge
Remote work may be demanding and
difficult notably in the beginnings. Of course, the advantages and comfort that
comes with working from any place are immense. Yet the obstacles which remote
workers have to face may cause a lot of problems and lead to the lack of
work-life balance. Especially that with the digitization in business and
technological progress, the number of people working remotely will
increase. In the report by Intuit, it is stated that:
it is stated that:
contingent workers will constitute
over 40% of the workforce by 2020,
“traditional full-time, full-benefit
jobs will be harder to find,”
“small business will develop their own
collaborative networks of contingent workers, and […] self-employment, personal
and micro-business numbers will increase.”
The future of remote work is bright.
Thus, even before you decide to become a remote worker, either a freelancer or
a self-employed person, it is good to take a look at the main challenges
you may have to face. And if you already work in this way, make you sure
you don’t make the basic mistakes.
Challenges of a Remote Work And How to
Overcome Them
Of course, there are many challenges
of a remote work but not all of them are that difficult. Check our list to
find out if you’re working in the right way!
#1
Poor Time Management
It seems that working remotely is not
problematic when it comes to time management. All that time most people
spend at commuting, being stuck in a traffic jam to and from work is precious.
And when working from home, we save a lot of it.
When you work from home, you have to
take into account all your other duties you may need to perform, such as
cleaning, making dinner, or even organizing your workspace. Here are ways in
which you may improve your time management:
use time tracking software such
as Time Camp;
create to-do lists;
use time mapping technique;
consider finding a workspace for remote
workers, or even working in the coffee shop to organize your work better.
Improve your time management with a time
tracker.
#2
Technology Issues
Lots of remote workers love
technology and make use of it. Moreover, if you want to work remotely, you
have to embrace technology. And this applies not only to the equipment, for
example, laptop, tablet, or a smartphone, but to different types of tools
available for these devices – apps, software, etc.
#3
Team Communication
One of the most significant challenges
in a remote work is communication, either with a boss, manager, or other team
members. It is particularly challenging because when working from home (or any
other place than the company’s office), you do not have the chance to talk to
people during a coffee break or when you need to discuss a task or project.
Instead, you sit home alone doing your job.
Here are ways for effective
communication:
use special tools for communication,
e.g., Skype, Slack, GoToMeeting;
if you’re managing a team, set a
date for weekly summary during which you will talk with your team about tasks’
progress, future goals and plans, and any other issues related to work;
also, make use of tools for remote
teams, such as HeySpace, which helps to monitor team’s work and progress
don’t be afraid to talk about your
problems, ask questions, talk about your expectations – this will help you
stay sharp at anything you do
#4
Working Too Much
Even though working remotely means being
flexible and working in different hours, at different days, some people tend to
spend much more time on work during the day than is needed. Sleep deprivation,
the feeling of exhaustion, lack of personal time are just a few of the most
common negative effects.
Work overload doesn’t allow to focus on
the most important aspects of work and leads to a significant decrease in
productivity. In order to prevent it, you can apply the following methods:
here, time tracking can also
be helpful. With the use of proper software, you can determine how many hours
you spend on work and limit the time to most effective 8 hours during a day.
prioritize your tasks;
organize your day, don’t allow
yourself to sit in front of the computer all day. Take breaks and set the alarm
clock for when it’s time to finish your work.
#5
Distractions
Distractions are the nightmare of every
remote worker. One of the most common distractions is procrastination. But
not only. When working from home, you can often find yourself in situations
which you not necessarily have to do right now. Cleaning up your apartment,
washing dishes, watching your favorite tv series. Because your work is
flexible, right? Unfortunately, it doesn’t work that way.
Apply
these tips to overcome distractions:
turn off your mobile phone for the time
of work;
don’t engage in social media activity;
set blocks of time for every
task.
#6 Bad Health Habits
When you work from home, you spend most
of the time sitting in front of your computer. And it’s not always good. In a
long-term perspective, your health may suffer to a big extent. If you don’t
move, you put on weight, your muscles and bones become weak, and your immune
system is not that effective in facing off any types of diseases. Plus,
sometimes bad sleeping habits are also an issue. Gathering all together, when
your health deteriorates, so does your work efficiency.
In order to always stay fresh and
healthy, keep a balanced diet, exercise, sleep at least 8 hours at night,
and remember to take breaks during your work.
How to Increase Team Collaboration within
the Workplace
Organizations are finding it difficult
to increase team collaboration across the workplace. The challenge is nudging
team members to get to know each other better, have them thrive on each other
for success, while increasing the communication within departments and
employees.
Collaboration Within the Workplace:
#1:
Team Building Games
First, we have team building games and activities. Team building games are
one of the best and most fun ways to build new relationships or amend old ones.
It could be as simple as playing a favorite team sport like basketball,
football, disc golf or even a water sport. Team building activities are an
effective way to teach employees how to trust one another’s judgment. These
activities can also contribute to more efficient communication, and most
importantly can help break the ice.
#2:
Streamlining The Process
Breaking down company silos allows
employees to reach out with valuable suggestions that will help streamline a
company’s processes. This improves team collaboration and, if the proposal is
implemented, can make an employee feel like they belong. Encourage
brainstorming and ask your team to come up with ideas around streamlining and
how to implement them.
#3:
Use a Team Collaboration Portal
There isn’t a better way to increase
team collaboration than with a team collaboration software platform.
A Team Collaboration software solution
can:
Provide a platform to store and share
files with coworkers
Allow real-time editing to documents,
ensuring every employee has the current version
Grant simplified training to employees
through videos and documents
Bring together employees from different
departments/locations
Because of the collaboration platform,
employees are able to converse on a day-to-day basis about various internal
tasks, group activities, policy changes, project challenges, ideas, questions,
and more.
#4:
Improve Employee Communication
Improving internal employee
communication is not something organizations have an assigned budget for.
Nevertheless, it is one of the most important aspects of any organization. You
could have some of the most talented individuals in the world, but without a
cohesive team, an active and harmonious culture cannot be sustained. In order
to improve communication, employers must entrust people to share
information, challenges, feedback, and anything that will help to make work
easier.
#5: Improving
Engagement
Engage employees from day one. Instead
of dull PowerPoints and paperwork, start with eagerness and curiosity. Help
employees get to know their co-workers by pairing them with a mentor. Familiarize
them with a positive culture by creating a perfect first impression.
Another way to improve engagement is by
providing the option of working from home. Give employees the freedom to work
from a more comfortable environment, remove travel and traffic time, and
improve accountability as well.
#6:
Improving Team Collaboration With Interdependence
Lastly, creating a sense of community
and synergy in any team is a must for success and interdependence. Employees
working as an effective team thrive on each other’s success. An individual or a
department cannot single-handedly achieve success within a workplace. Without
cooperation, communication, and trust, the most profitable companies will not
be able to succeed in the long-run.
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