Module 3: Building Essential Skills Beyond Technology (BACK)
1. Effective Communication Skills
1.
The
origin of the word communication is ____________
a) Communicate
b)
Communicare
c)
Compute
d) Computer
2.
The
word 'Communication' has been derived from _______
a) Greek
b)
Latin
c)
German
d) French
3.
Communication
is a non-stop______________.
a) Paper
b)
process
c)
programme
d) plan
4.
The
_______________ is the person who transmits the message.
a) Receiver
b) Driver
c)
Sender
d) Cleaner
5.
What
can prevent Communication from taking place at all?
a)
Absence of Channel
b) Absence of Team
c)
Absence of
Feelings
d) None of the above
6.
Which of the following increase at workplace through effective
Communication? A. Loyalty.
B. Efficiency.
a)
only A
b)
only B
c)
both A and B
d)
None of the above
7.
Which
non-verbal aspect makes the most impact in verbal face-to-face communication?
a)
Eye Contact
b) Professional Attire
c)
Communication
Venue
d) None of the above
8.
Which
of the following can be considered as part of digital Communication?
a) E-mails
b) WhatsApp messages.
c)
Facebook
messenger
d)
All of the above
9.
Which
of the following is the benefit of effective communication in an organisation?
a) Improved Technical Competence
b)
Increased Productivity
c)
Better Adherence
to Office Timings
d) None of the above
10.
The
response to a sender's message is called____
a) Food bank
b)
Feedback
c)
Look back
d) Backward
11.
___________context
refers to the relationship between the sender and the receiver.
a)
Social
b) Physical
c)
Cultural
d) Chronological
12.
Cultural
context refers to the similarity of backgrounds between the sender and the
receiver.
a) Physical
b) Social
c)
Chronological
d)
Cultural
13.
_________refers
to all these factors that disrupt the communication.
a) Nonsense
b)
Noise
c)
Nowhere
d) Nobody
14.
Our
dress code is an example of ____________ communication.
a) Verbal
b)
Nonverbal
c)
Written
d) Spoken
15.
_________communication
includes tone of voice body language, facial expressions etc.
a)
Nonverbal
b) verbal
c)
letter
d) notice
16.
Letter, e-mail telephone are
examples of ____________
a)
Message
b)
Feedback
c) Channel
d)
Encoding
17.
_______
are needed to communicate effectively with people.
a) Self-Management Skills
b)
Communication Skills
c)
ICT Skills
d) Time Management Skills
18.
________________
is/are elements of a communication cycle.
a) Sender
b) Receiver
c)
Channel
d)
All of the above
19.
Which
of the following is the method of communication?
a) Face to Face
b) E-mail
c)
Notices/Posters
d)
All of the above
20.
____
includes sounds, words, language, and speech.
a)
Verbal communication
b) Non-Verbal communication
c)
Both of the above
d) None of the above
21.
What
are the types of words we should use for verbal communication?
a) Acronyms
b)
Simple
c)
Technical
d) Jargons
22.
Non-Verbal
Communication includes ______
a) Gestures
b) Expressions
c)
Body Language
d)
All of the above
23.
Feedback
given by the receiver is ______
a) always positive
b) always negative
c)
positive or negative
d) None of the above
24.
Which
of the following is not the 7Cs principle of communication?
a) Concrete
b) Coherent
c)
Complete
d)
Compare
25.
Which
of the following 7Cs Principle is represented by the words “Use exact words and
facts”
a) Clear
b) Concise
c)
Concrete
d) Correct
26.
Which of the following 7Cs Principle is represented by the words
“Include all the needed information”?
a) Clear
b)
Complete
c)
Concrete
d) Correct
27.
___________is
not required for effective communication.
a) Appropriate gesture
b) Speech modulation
c)
Charming personality
d) Good knowledge of the content
28.
Oral
communication ensures________ and ___________.
a) Fluency; speed
b)
adequate attention; immediate response
c)
speedy
interaction; immediate response
d) speed; attention
29.
Which
of the following is not the 3P’s of Public Speaking?
a) Prepare
b)
Promotion
c)
Practice
d) Perform
30.
Choose
the correct example of oral communication.
a) Reports
b) Newspapers
c)
Face-to-face conversation
d) Notes
31.
Examples
of language barriers include using jargon, abbreviations and:
a)
Unfamiliar expressions
b) Fixed expressions
c)
Regular
expression
d) None of the above
32.
Which
of the following can be called a 'perceptual' barrier to communication?
a) Negative Feelings
b) Cultural Norms
c)
Pre-made Assumptions
d) None of the above
33.
__________
are problems arising from expression.
a) Cultural barriers
b)
Semantic problems
c)
Wrong assumptions
d) Selecting perception
34.
______
is the first enemy of communication.
a)
Noise
b) Clarity
c)
Politeness
d) Completeness
35.
Which
of these is NOT a common communication barrier?
a) Linguistic barrier
b) Interpersonal barrier
c)
Financial barrier
d) Organizational barrier
2.
Creative Problem Solving & Critical Thinking
1.
What
is the first step to solving a problem?
a) Generating alternatives
b)
Defining the Problem
c)
Selecting
alternatives
d) Making a decision
2.
What
is usually the most important question you can ask in any given situation?
a) How much money can I make?
b) Who is responsible?
c)
Why?
d) Can I accomplish this?
3.
When
a problem arises, you should...
a) Solve it as soon as possible.
b)
Take time to observe the situation and discover the
cause of the issue.
c)
Walk away; it is
most likely not your responsibility.
d) Ask your friends what they would do.
4.
Which
of the following skillsets is most important when entering the workforce?
a) Communication skills.
b) Managerial skills.
c)
Interpersonal
skills.
d)
All are equally important.
5.
Which
three actions should you take to analyze information?
a)
Compare, contrast and connect.
b) Prioritize, pursue and persuade.
c)
Question, quiz
and quarrel.
d) Navigate, nurture and negotiate.
6.
What
should you do when you make a mistake?
a) Blame the others involved.
b) Don't think about it ever again.
c)
Examine what you learned from it.
d) Lecture others about it.
7.
Critical
thinking is all about _____________ while creative thinking is more about
_____________.
a) Analysing problems and evaluating outcomes...discovering different
perspectives and brainstorming ideas.
b) Finding objective answers...coming up with subjective
answers.
c)
Brainstorming...analysis.
d) Shallow thinking...deeper-level thinking.
8.
What
is the importance of critical thinking?
a) Critical thinking can help you focus on issues and
gather relevant, accurate information.
b) Critical thinking can help you analyze questions and
problems.
c)
Critical thinking
can help you organize your thoughts logically.
d)
All of the above
9.
What
is the importance of problem solving?
a) It helps to identify and narrow the problem.
b) It helps to develop the alternatives.
c)
It helps to
evaluate the alternatives.
d)
All of the above
10.
Strategies
for creative thinking include:
a) Never be afraid to ask any question, even those you
think may be silly.
b) Take risks and dream big.
c)
Force yourself to
do something old in a new way.
d)
All of the above
11.
Creative
Problem-Solving Process can be applied where you have:
a) Motivation, imagination, responsibility
b) Responsibility, ownership, imagination
c)
Ownership, motivation, imagination
d) None of the above
12.
Those
who think critically tend to be:
a)
Instinctual problem-solvers
b) Efficient leaders
c)
Ace speakers
d) None of the above
13.
Which
of the following best describes a 'Creative challenge'?
a) Encourages team work
b)
Encourages ideation
c)
Stimulates
self-awareness
d) None of the above
14.
Identify
the important factors that one should consider while trying to approach a
problem.
a)
Functionality and improvement
b) Need and improvement
c)
Cause and effect
d) None of the above
15.
Which technique allows you to collect a number of ideas that can
be a potential solution to a problem and can be used in either a group or
individual setting?
a)
Brainstorming
b) Mind Mapping
c)
Synectics
d) None of the above
16.
Which
of the following can actually hinder your critical thinking goal.
a)
Intuitive judgment
b) Social environment
c)
Rational thinking
d) None of the above
17.
The
Functional Fixedness barrier is as a result of:
a) Unwarranted boundaries
b)
Not thinking creatively
c)
Emotional
weakness
d) None of the above
18.
A
major obstacle to creative thinking is called "homeostasis". It
means______________
a) Fear Of Failure
b)
Striving For Constancy
c)
Fear of criticism
d) Lack of direction
19.
What
is the worst thing for a critical thinker?
a) A logical mind
b) An emotional mind
c)
Reaching to conclusion too soon.
d) None of the above
3. Collaboration and Teamwork Skills
1.
What
is a Team?
a) A group of people working on different things.
b) A group of people where one member does all the work.
c)
A group of people
where one member makes all the decisions.
d)
A team is a small group of people working together for
a common purpose.
2.
With
"teamwork", members create a strong sense of mutual
____________________ .
a) honesty.
b) hygiene.
c)
commitment.
d) friendship.
3.
_____________________ skills such as writing, speaking and body
language are important work ethics so that you can be clear in your messages to
others
a)
Communication
b) Catching
c)
Performance
d) Mental
4.
______________________ is important at work because you must be
able to work with others, especially if you don’t always agree with them
a) Honesty
b)
Teamwork
c)
Appearance
d) Caring
5.
It
is important to have a good ____________ to be successful in your career.
a)
attitude
b) clothes
c)
attendance
d) shoes
6.
Benefits
of teamwork include...
a) Increased productivity, motivation, and morale
b) Improved product quality and customer service
c)
Both a and b
d) None of the above
7.
Act
of working effectively with others to achieve a common goal
a) Teamwork
b)
Collaboration
c)
Skills
d) Personality Types
8. what personality trait do people in the
health care need?
a) change your mistakes b) patience
c) always late d) selfish
9.
Which
of the following is/are benefit(s) of Collaboration?
a) Increased Efficiency and Productivity.
b) Learning and Partnerships.
c)
Both a and b
d) None of the above
10.
Lack
of direction given to the team members in a remote team can lead to:
a)
Inefficient results
b) Innovative results
c)
Effective results
d) None of the above
11.
Which
of the following is a one of the most important aspects in any organization?
a)
Improving Internal employee communication
b) Creating Silos
c)
Digital
Transformation
d) None of the above
12.
What
is a key step in Teamwork?
a) Leadership
c) Organization
b)
Responsibility
d) All of the above
13.
What
does Teamwork mean?
a)
To work well with others
b) To work hard
c)
To communicate
well
d) To work using soft skills
14.
What
is a virtual team?
a) A team with one leader
b) A team that is created in one place
c)
A team that communicates with technology
d) A team with no structure
15.
Who
is the leader?
a) A member with bad behaviour
b) The one making decisions
c)
The one teaching
the subject in the team
d)
The main source of the team
16.
What
are the benefits of working together?
a) We see our own faults and criticize them
b)
Allows each individual to grow and succeed
c)
Fails to see
personal weaknesses
d) Learns to work independently
4.
Innovation & Design Thinking
1.
______________
shows the process of creating something new.
a)
Innovation
b) Business model
c)
Modeling
d) Creative flexibility
2.
Process
innovation refers to:
a) the development of a new service.
b) the development of a new product.
c)
the implementation of a new or improved production
method.
d) the development of new products or services.
3.
______
is a toolkit for an entrepreneur to solve complex problems for people.
a) One-on-one interviewing
b)
Design thinking
c)
Product
brainstorming
d) Social media
4.
What
are the steps of Design Thinking Process?
a) Understand > Draw > Ideate > Create > Test
b)
Empathise > Define > Ideate > Prototype >
Test
c)
Empathise >
Design > Implement > Produce > Test
d) Understand > Define > Ideate > Produce >
Try
5.
Design
Thinking typically helps in _______
a)
Innovation
b) Data analytics
c)
Financial
planning
d) Operational efficiency
6.
Design
Thinking is:
a) Thinking about design
b) Designing ways in which people think
c)
Asking users to
solve problems
d)
Defining, framing and solving problems from users'
perspectives
7.
What
is the first step in the Design Thinking Process?
a)
Empathize
b) Define
c)
Ideate
d) Prototype
8.
Understanding
of human needs happens at the stage of:
a) Testing
b) Prototyping
c)
Empathizing
d) None of the above
9.
Feedback
and test phase, in the Design Thinking process, is required because:
a) It makes the process more impactful
b)
It allows one to eliminate the fine gap that exists
between expectation and reality
c)
It helps with the
iteration process
d) None of the above
10.
Which
of the following are essential to the process of Innovation?
a) Learning, planning, and reasoning
b)
Learning, reflecting, and prototyping
c)
Learning,
resolving, and validating
d) None of the above
11.
Which
of the following is an important trait for becoming an innovative person?
a) Constant credibility
b)
Constant curiosity
c)
Constant
attention
d) None of the above
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